Terms of Service

1. Scope

These Terms of Service ("Terms") govern the use of the platform operated by DEMENO (Tino Bögli, Switzerland) at demeno.app ("Platform" or "Service"). By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, please do not use the Service.

2. Description of Service

DEMENO is a software-as-a-service (SaaS) platform for AI-powered architecture visualization. The Service includes, but is not limited to:

• AI-generated renderings (exterior, interior, floorplan)
• 3D model generation from photos
• CAD conversion (photo to lines, DXF, DWG)
• AI-generated hatching patterns and textures
• Inspiration designer with design variants
• AI-assisted floorplan creation
• Interactive 3D viewer
• Project management and media library

The exact scope of service depends on your chosen subscription plan. We reserve the right to expand, modify, or discontinue features at any time, and will notify you of material changes in advance.

3. User Accounts

• An account is required to use the Platform
• You must be at least 18 years old and legally capable of entering into agreements
• You must provide accurate and complete information
• You are responsible for maintaining the confidentiality of your credentials
• Only one account per person is permitted; sharing accounts is not allowed
• You must notify us immediately if you become aware of unauthorized use of your account

3.1 Team Plans and Seats

Plans that include team seats entitle you to the number of seats stated for that plan, including the account holder. Each seat must be assigned to one named individual with their own account. Seats may be reassigned when a person leaves your organisation, but they may not be rotated between people in order to give more individuals access than the plan provides.

Team members draw from the account holder's shared credit allowance. The account holder is responsible for their team members' compliance with these Terms, for the content those members upload, and for all credit usage on the account. Removing a member ends their access to the shared workspace; content they created remains with the account holder.

4. Subscriptions, Credits, and Payment

4.1 Subscription Plans

We offer various subscription plans with different credit allowances. Current plans and pricing are available on our pricing page. Prices are in Swiss Francs (CHF) and include applicable taxes unless otherwise stated.

4.2 Credit System

• Each action (rendering, 3D generation, CAD conversion, etc.) consumes a set number of credits
• Credits are non-transferable. Your monthly plan allowance expires at the end of each billing period
• Unused monthly allowance does not carry over to the next period. Welcome credits and separately purchased credit packs are held in a separate balance that does not expire; your monthly allowance is always spent first
• Credit costs per action are displayed within the Platform
• New accounts may receive a one-time allotment of free welcome credits. Free credits have no monetary value, are non-transferable, and may not be accumulated by creating multiple accounts; we may revoke credits obtained through such abuse

4.3 Billing

• Subscriptions are billed monthly in advance
• Payments are processed securely through Stripe
• Failed payments may result in restricted access or account suspension

4.4 Refunds

Due to the nature of AI-generated services and the immediate consumption of credits upon generation, refunds for used credits are generally not provided. For exceptional circumstances, please contact our support team. Statutory withdrawal rights remain unaffected (see Section 4.6).

4.5 Cancellation

You may cancel your subscription at any time through your account settings or the Stripe customer portal. Cancellation takes effect at the end of the current billing period. You may continue to use the Service until then.

4.6 Right of Withdrawal for Digital Content (EU / EEA consumers)

For consumers domiciled in the EU/EEA, a statutory 14-day right of withdrawal applies to distance contracts. However, in accordance with § 356 (5) BGB and the corresponding provisions of EU Directive 2011/83/EU, this right expires prematurely for contracts on the provision of digital content or digital services if:

• you have expressly agreed that the execution of the contract shall begin before the end of the withdrawal period; and
• you have confirmed your knowledge that by agreeing to the immediate commencement of execution, you lose your right of withdrawal.

By concluding a paid subscription and using the DEMENO platform (in particular by generating any AI output that consumes credits), you expressly agree that the service is provided immediately and at the same time confirm the loss of the right of withdrawal upon commencement of use. The right to terminate the subscription at the end of the billing period (Section 4.5) remains unaffected.

4.7 Right of Withdrawal (Swiss consumers)

Swiss law does not generally provide a statutory right of withdrawal for distance contracts concerning digital services. Section 4.5 (cancellation at the end of the billing period) applies in lieu of a withdrawal right.

4.8 Taxes

DEMENO is currently not registered for Swiss value-added tax (small-enterprise exemption); prices therefore do not include and are not charged Swiss VAT. Depending on your country of residence, local taxes may apply — business customers are responsible for any taxes due in their own jurisdiction (e.g. under reverse-charge rules). Should VAT registration become mandatory in the future, we will update prices and invoices accordingly.

5. Acceptable Use

You agree NOT to use the Service to:

• Create illegal, harmful, abusive, discriminatory, or pornographic content
• Infringe upon copyrights, trademarks, or other rights of third parties
• Circumvent credit limits, rate limits, or other protective mechanisms
• Upload malware, viruses, or other malicious code
• Reverse engineer, decompile, or extract our AI models or algorithms
• Access the Platform using automated tools without express authorization
• Resell, sublicense, or redistribute access to the Service
• Use the Service, its outputs, or any benchmarking or evaluation of it to develop, train, or market a competing product or service
• Represent AI-generated images as real photographs or official planning documents
• Upload images or data containing personal data of third parties (e.g. identifiable persons) without a legal basis — you are responsible for the lawfulness of your uploads
• Use the Service in violation of applicable export-control or sanctions laws

Violations may result in immediate suspension or deletion of your account without entitlement to a refund.

6. Intellectual Property

6.1 Your Content

You retain ownership of all content you upload. By uploading, you grant us a non-exclusive, limited license to process your content solely for the purpose of providing our services.

6.2 Generated Content

Content generated by the Service (renderings, 3D models, CAD files, etc.) is available to you for personal and commercial use in the field of architecture visualization. We do not claim ownership of your generated content. However, we make no warranties regarding the copyright protection status of AI-generated works under applicable law. Because generative AI can produce comparable results from comparable inputs, we also cannot exclude that the Service independently generates the same or similar outputs for other users.

6.3 Our Technology

The Platform, including its software, algorithms, design, text, and databases, remains our exclusive property and is protected by copyright.

6.4 No Training on Your Content

We do not use your uploaded content, your prompts, or your generated outputs to train AI models — neither our own nor third-party models. Your content is transmitted to our AI processing providers solely to generate the output you requested. The providers we use are listed in our Privacy Policy.

6.5 Provenance Marking

To comply with AI-transparency laws (such as Art. 50 of the EU AI Act), we may embed machine-readable provenance information (e.g. metadata or invisible watermarks) in generated outputs indicating that they were AI-generated. Such marking does not affect your usage rights under Section 6.2.

7. AI-Generated Content Disclaimer

Important: All content generated through DEMENO is created by artificial intelligence. Despite our best efforts for quality, results may deviate from reality. Generated content serves exclusively as visualization and does not constitute binding technical documentation, construction drawings, planning documents, or architectural advice. Decisions made on the basis of AI-generated content are your sole responsibility.

7.1 No Warranty for AI Output

The Service is based on AI systems that may produce varying results across generations from the same input. We provide no warranty for:

• absolute originality of generated images, models, or designs;
• complete match with uploaded references, prompts, or style instructions;
• technical feasibility, structural integrity, or buildability of any depicted design;
• compliance of generated content with local planning, zoning, or building law;
• copyright status of AI-generated works under applicable law.

7.2 Your Duty to Cooperate

You are responsible for providing accurate and complete inputs (photos, CAD files, sketches, prompts) and for ensuring that you hold all necessary rights to the uploaded content. Delays or unsatisfactory results caused by insufficient or incorrect inputs are not at our expense.

7.3 Professional Use

Generated images must not be presented as real photographs, official planning documents, construction drawings, or as the basis for legally binding representations toward third parties (clients, authorities, courts) without clearly labeling them as AI-generated visualizations.

8. Storage, Retention, and Backups

• Uploaded images and generated content are stored in your project library, subject to the storage allowance of your subscription plan
• Video clips are automatically deleted 7 days after generation. Download clips you want to keep within this period; expired clips cannot be restored and are not refunded
• Upon account deletion, your stored content is permanently removed
• The Service is not an archival or backup system. You are responsible for downloading and keeping your own copies of content that is important to you

We are not liable for the loss of content after a disclosed retention period has expired or after you or we have deleted it in accordance with these Terms.

9. Disclaimer of Warranties

The Service is provided "as is" and "as available" without any express or implied warranties. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that AI-generated results will meet your expectations or be suitable for any particular purpose.

10. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data loss, or business interruption. Our total liability is limited to the amount you have paid to us in the 12 months preceding the event giving rise to the claim.

This limitation of liability does not apply to damages caused by intentional misconduct or gross negligence, nor to mandatory statutory liability provisions.

11. Indemnification

You agree to indemnify and hold us harmless from any third-party claims, damages, and reasonable costs (including legal fees) arising from content you upload to the Service, from your violation of these Terms, or from your violation of applicable law — in particular claims that your uploaded content infringes intellectual property rights or data protection rights of third parties. This does not apply where the claim is caused by our own intentional misconduct or gross negligence.

12. Service Availability, Third-Party Providers, and Force Majeure

We strive to maintain high availability of the Platform but do not guarantee uninterrupted operation. Planned maintenance will be announced in advance where possible. We are not liable for downtime or temporary unavailability.

The Service depends on external AI and infrastructure providers. We may replace individual providers or models with equivalent alternatives at any time. If a provider changes, restricts, or discontinues a capability, we will use reasonable efforts to provide a substitute but do not warrant that any specific model or feature remains available.

Neither party is liable for a failure to perform caused by circumstances beyond its reasonable control (e.g. force majeure events, war, natural disasters, pandemics, government action, internet or utility failures, or outages of upstream providers), provided the affected party informs the other without undue delay.

13. Account Suspension and Termination

We may suspend or delete your account for violation of these Terms, with or without prior notice. You may delete your account at any time through your account settings. Upon deletion, your data will be handled in accordance with our Privacy Policy.

14. Governing Law and Jurisdiction

These Terms are governed by Swiss law, excluding conflict-of-law rules and the United Nations Convention on Contracts for the International Sale of Goods (CISG). The exclusive place of jurisdiction is Bern, Switzerland, unless mandatory statutory provisions require a different jurisdiction.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. The invalid provision shall be replaced by a valid provision that most closely reflects the economic intent of the original provision.

16. Changes to These Terms

We reserve the right to modify these Terms. For material changes to your disadvantage — in particular price increases or significant reductions of a paid plan's scope — we will notify you at least 30 days before the change takes effect, via email or through the Platform. If you do not agree, you may cancel your subscription with effect from the date the change takes effect. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

17. Confidentiality

We treat the content you upload and generate — your images, plans, prompts, and project data — as confidential. We do not disclose it to third parties except to the service providers described in our Privacy Policy, who process it on our behalf under confidentiality obligations, or where we are required to disclose it by law or by a competent authority. We will not use your content for marketing, case studies, or public demonstrations without your prior consent.

You in turn agree to keep confidential any non-public information about the Platform that we make available to you, such as unreleased features, pre-release access, or pricing offered to you individually.

These obligations do not apply to information that is or becomes public without a breach of these Terms, was already lawfully known to the receiving party, or was independently developed without reference to the other party's confidential information. They survive termination of your account.

18. General Provisions

• Entire agreement: These Terms, together with the Privacy Policy and Cookie Policy, form the entire agreement between you and us regarding the Service and replace any prior arrangements on the same subject.
• Assignment: You may not transfer your rights or obligations under these Terms without our prior written consent. We may transfer them to a successor in connection with a merger, acquisition, or sale of the business, provided your rights under these Terms are not reduced.
• No waiver: If we do not enforce a provision of these Terms in a particular case, that is not a waiver of our right to enforce it later.
• Notices: We send notices to the email address registered on your account; you should keep it current. You can reach us at the address in Section 19.
• Survival: Provisions that by their nature are intended to continue — in particular Sections 6 (Intellectual Property), 10 (Limitation of Liability), 11 (Indemnification), and 17 (Confidentiality) — remain in effect after your account ends.

19. Contact

For questions about these Terms of Service, contact us at:
Email: info@demeno.app