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Terms of Service

Last updated: April 7, 2026

1. Scope

These Terms of Service ("Terms") govern the use of the platform operated by DEMENO (Tino Bögli, Switzerland) at demeno.app ("Platform" or "Service"). By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, please do not use the Service.

2. Description of Service

DEMENO is a software-as-a-service (SaaS) platform for AI-powered architecture visualization. The Service includes, but is not limited to:

  • AI-generated renderings (exterior, interior, floorplan)
  • 3D model generation from photos
  • CAD conversion (photo to lines, DXF, DWG)
  • AI-generated hatching patterns and textures
  • Inspiration designer with design variants
  • AI-assisted floorplan creation
  • Interactive 3D viewer
  • Project management and media library

The exact scope of service depends on your chosen subscription plan. We reserve the right to expand, modify, or discontinue features at any time, and will notify you of material changes in advance.

3. User Accounts

  • An account is required to use the Platform
  • You must be at least 18 years old and legally capable of entering into agreements
  • You must provide accurate and complete information
  • You are responsible for maintaining the confidentiality of your credentials
  • Only one account per person is permitted; sharing accounts is not allowed
  • You must notify us immediately if you become aware of unauthorized use of your account

4. Subscriptions, Credits, and Payment

4.1 Subscription Plans

We offer various subscription plans with different credit allowances. Current plans and pricing are available on our pricing page. Prices are in Swiss Francs (CHF) and include applicable taxes unless otherwise stated.

4.2 Credit System

  • Each action (rendering, 3D generation, CAD conversion, etc.) consumes a set number of credits
  • Credits are non-transferable and expire at the end of each billing period
  • Unused credits do not carry over to the next period
  • Credit costs per action are displayed within the Platform

4.3 Billing

  • Subscriptions are billed monthly in advance
  • Payments are processed securely through Stripe
  • Failed payments may result in restricted access or account suspension

4.4 Refunds

Due to the nature of AI-generated services and the immediate consumption of credits upon generation, refunds for used credits are generally not provided. For exceptional circumstances, please contact our support team. Statutory withdrawal rights remain unaffected (see Section 4.6).

4.6 Right of Withdrawal for Digital Content (EU / EEA consumers)

For consumers domiciled in the EU/EEA, a statutory 14-day right of withdrawal applies to distance contracts. However, in accordance with § 356 (5) BGB and the corresponding provisions of EU Directive 2011/83/EU, this right expires prematurely for contracts on the provision of digital content or digital services if:

  • you have expressly agreed that the execution of the contract shall begin before the end of the withdrawal period; and
  • you have confirmed your knowledge that by agreeing to the immediate commencement of execution, you lose your right of withdrawal.

By concluding a paid subscription and using the DEMENO platform (in particular by generating any AI output that consumes credits), you expressly agree that the service is provided immediately and at the same time confirm the loss of the right of withdrawal upon commencement of use. The right to terminate the subscription at the end of the billing period (Section 4.5) remains unaffected.

4.7 Right of Withdrawal (Swiss consumers)

Swiss law does not generally provide a statutory right of withdrawal for distance contracts concerning digital services. Section 4.5 (cancellation at the end of the billing period) applies in lieu of a withdrawal right.

4.8 VAT and Business Customers

Prices displayed are net of statutory value-added tax (VAT) where applicable. VAT is added at checkout based on your billing country. For B2B customers within the EU, the reverse-charge procedure may apply.

4.5 Cancellation

You may cancel your subscription at any time through your account settings or the Stripe customer portal. Cancellation takes effect at the end of the current billing period. You may continue to use the Service until then.

5. Acceptable Use

You agree NOT to use the Service to:

  • Create illegal, harmful, abusive, discriminatory, or pornographic content
  • Infringe upon copyrights, trademarks, or other rights of third parties
  • Circumvent credit limits, rate limits, or other protective mechanisms
  • Upload malware, viruses, or other malicious code
  • Reverse engineer, decompile, or extract our AI models or algorithms
  • Access the Platform using automated tools without express authorization
  • Resell, sublicense, or redistribute access to the Service
  • Represent AI-generated images as real photographs or official planning documents

Violations may result in immediate suspension or deletion of your account without entitlement to a refund.

6. Intellectual Property

6.1 Your Content

You retain ownership of all content you upload. By uploading, you grant us a non-exclusive, limited license to process your content solely for the purpose of providing our services.

6.2 Generated Content

Content generated by the Service (renderings, 3D models, CAD files, etc.) is available to you for personal and commercial use in the field of architecture visualization. We do not claim ownership of your generated content. However, we make no warranties regarding the copyright protection status of AI-generated works under applicable law.

6.3 Our Technology

The Platform, including its software, algorithms, design, text, and databases, remains our exclusive property and is protected by copyright.

7. AI-Generated Content Disclaimer

Important: All content generated through DEMENO is created by artificial intelligence. Despite our best efforts for quality, results may deviate from reality. Generated content serves exclusively as visualization and does not constitute binding technical documentation, construction drawings, planning documents, or architectural advice. Decisions made on the basis of AI-generated content are your sole responsibility.

7.1 No Warranty for AI Output

The Service is based on AI systems that may produce varying results across generations from the same input. We provide no warranty for:

  • absolute originality of generated images, models, or designs;
  • complete match with uploaded references, prompts, or style instructions;
  • technical feasibility, structural integrity, or buildability of any depicted design;
  • compliance of generated content with local planning, zoning, or building law;
  • copyright status of AI-generated works under applicable law.

7.2 Your Duty to Cooperate

You are responsible for providing accurate and complete inputs (photos, CAD files, sketches, prompts) and for ensuring that you hold all necessary rights to the uploaded content. Delays or unsatisfactory results caused by insufficient or incorrect inputs are not at our expense.

7.3 Professional Use

Generated images must not be presented as real photographs, official planning documents, construction drawings, or as the basis for legally binding representations toward third parties (clients, authorities, courts) without clearly labeling them as AI-generated visualizations.

8. Disclaimer of Warranties

The Service is provided "as is" and "as available" without any express or implied warranties. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that AI-generated results will meet your expectations or be suitable for any particular purpose.

9. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data loss, or business interruption. Our total liability is limited to the amount you have paid to us in the 12 months preceding the event giving rise to the claim.

This limitation of liability does not apply to damages caused by intentional misconduct or gross negligence, nor to mandatory statutory liability provisions.

10. Service Availability

We strive to maintain high availability of the Platform but do not guarantee uninterrupted operation. Planned maintenance will be announced in advance where possible. We are not liable for downtime or temporary unavailability.

11. Account Suspension and Termination

We may suspend or delete your account for violation of these Terms, with or without prior notice. You may delete your account at any time through your account settings. Upon deletion, your data will be handled in accordance with our Privacy Policy.

12. Governing Law and Jurisdiction

These Terms are governed by Swiss law, excluding conflict-of-law rules and the United Nations Convention on Contracts for the International Sale of Goods (CISG). The exclusive place of jurisdiction is Bern, Switzerland, unless mandatory statutory provisions require a different jurisdiction.

13. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. The invalid provision shall be replaced by a valid provision that most closely reflects the economic intent of the original provision.

14. Changes to These Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes via email or through the Platform. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

15. Contact

For questions about these Terms of Service, contact us at:
Email: info@demeno.app

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